Hospital sets new teaching and healing standards. We developed an ‘ideal hospital’ concept through intensive consultation with patients, visitors, staff and the trust’s clinical review groups. We also analyzed the trust’s clinical care model, developing ‘disease groupings’ to cut patients’ movement around the hospital and reduce the number of healthcare professionals they have to meet during their stay. The findings enabled us to design a compact hospital with distinct, efficient realms for the public, patients, staff and services. Meanwhile, our masterplan created a green, open hospital campus featuring characterful quarters and a public plaza.